Neyu Edition Smooth Black

Delivery Information

At Polène Australia Outlet Store, we ensure your Polène Collections is dispatched with the utmost efficiency and care. While our primary logistics network expertly serves our Australian clientele, we proudly facilitate global shipping to accommodate our worldwide patrons.

• Domestic Transit Time: Delivery within Australia typically requires 5 to 7 business days.
• Premium Carriers: All parcels are securely routed through trusted logistics partners, including Australia Post Express and StarTrack Premium.
• Shipping Rates: We are pleased to offer complimentary shipping on all orders exceeding AU$90. For orders falling below this threshold, a standard flat-rate fee of AU$20 applies automatically at checkout.

Returns & Exchanges

We want you to experience absolute confidence in your Polène acquisition. If your purchase does not perfectly align with your expectations, our streamlined return process guarantees complete peace of mind.

• 30-Day Guarantee: You may initiate a return or exchange for any reason within 30 days of receiving your parcel.
• Complimentary Return Shipping: We cover the return shipping costs entirely. Furthermore, you are not restricted to any specific courier; you are free to utilize any preferred logistics provider to return the item to our facilities.
• Condition Requirements: To successfully qualify for a refund or exchange, items must remain in their original, pristine condition. We cannot accept returns for items exhibiting artificial damage, unauthorized alterations, or obvious signs of wear that impair secondary sales.